Ristorante Pizzeria Torcello (hereinafter "Ristorante Pizzeria Torcello", "we", "us") places great importance on the protection of data and the privacy of our users and customers (hereinafter: "users"). We handle the personal data of our users confidentially and in accordance with the applicable data protection regulations and this privacy policy.

This privacy policy provides the user with transparent information about how and to what extent we – as well as third parties named in this privacy policy – collect, process, store, and protect personal data, taking into account the principles of the Swiss Federal Data Protection Act (hereinafter "DPA").

In the course of our business relationship, you must provide the personal data necessary for the establishment and execution of a business relationship, as well as for the fulfillment of the associated contractual obligations. Without this data, we generally cannot conclude or process a contract with you. The website may also not be used if certain information required to ensure data traffic (such as IP address) is not disclosed.

The entity responsible for providing the website in accordance with the DPA is:

Ristorante Pizzeria Torcello Welschdörfli 1, 7000 Chur E-mail: [email protected] Phone: 081 250 79 79

Ristorante Pizzeria Torcello operates the website torcello.ch (hereinafter "Website").

If you place an order with a Ristorante Pizzeria Torcello franchise partner or apply to one, the respective Ristorante Pizzeria Torcello franchise partner named in the order is responsible for the corresponding data processing.

Personal data includes all information related to an identified or identifiable natural person. This includes, for example, name, address, phone number, and email address.

We process the personal data of our customers only to the extent necessary to provide a functional website, as well as our content and services (especially the online ordering service and marketing activities).

The data provided by the user during the order and/or registration is transmitted to us and stored by us for the purposes stated in this privacy policy. These data will also be transmitted to the respective Ristorante Pizzeria Torcello franchise partner, who is responsible for the individual order and/or application. No personal data of the users are processed when our website is only visited for informational purposes, except for Section 6 and the following sections.

Each time the website is accessed and used, general data and information, particularly server log files, are automatically captured and stored by our system (e.g., the user's IP address, the date and time of access to our website, etc.). These data are not merged with other data sources.

We use this user behavior data to create aggregated statistics (so that the statistics do not allow conclusions about individual users, but only display the collected data of multiple users), to find out, for example, what interests our users have and to improve our websites and offerings accordingly.

On our website, we offer users the option to subscribe to a newsletter. During the registration process, the user's consent is obtained for data processing, and they are referred to this privacy policy. The user can revoke this consent at any time. A corresponding notice is included in every newsletter sent by email. The data entered by the user in the newsletter registration form is used exclusively for sending the requested information and the newsletter and is not shared with third parties.

The user has the option to send us electronic inquiries via the contact form provided on our website or by email. The data provided in this contact form is stored by us for processing the inquiry and any follow-up questions and is not shared with third parties, except for Ristorante Pizzeria Torcello franchise partners who may be affected by the inquiry. We also use this data to create anonymized statistics to improve our website and offerings.

If you apply for a job, Ristorante Pizzeria Torcello – and/or the respective Ristorante Pizzeria Torcello franchise partner – collects, stores, and processes the data you submit to review your application and the entire application process.

If no employment relationship is established, we – and/or the respective Ristorante Pizzeria Torcello franchise partner – will keep your submitted data only as long as necessary to protect our legitimate interests and in accordance with applicable data protection regulations. You can object to this storage at any time.

User data is disclosed to third parties when we engage third parties as processors to fulfill our services, for administrative and technical services (e.g., payment processing), and for marketing activities where we aim to improve our customers' marketing experience.

These third parties may include, in particular: service providers (such as IT service providers) working for us, Ristorante Pizzeria Torcello companies, Ristorante Pizzeria Torcello franchise partners, buyers or prospective buyers in the acquisition of business areas, companies, or other parts of the Ristorante Pizzeria Torcello group, etc.

These third parties process the data exclusively on our behalf and are contractually obligated to process personal user data only for the purposes described in this privacy policy and in accordance with data protection regulations (including necessary security measures). Data processing by third parties for their own purposes does not take place.

Additionally, in the case of online orders, your personal data is transmitted to the respective Ristorante Pizzeria Torcello franchise partner to process your order. The Ristorante Pizzeria Torcello franchise partner may also process your personal data for the same purposes described in this policy.

In the course of our duties and the provision of services, data may also be transferred abroad, particularly to the EU.

If the recipient is located in a country without adequate legal data protection, we contractually require the recipient to comply with the applicable data protection regulations, unless they are already subject to a legally recognized framework ensuring data protection, and we cannot rely on an exception provision.

An exception may apply, particularly in legal proceedings abroad, but also in cases of overriding public interests or if contractual processing requires such a transfer, if you have consented, or if the data concerns information you have made publicly available and against which you have not raised any objections. However, you are aware that data protection may not be guaranteed, even if the third country has laws that allow authorities to access personal data at any time (particularly the USA).

Data processing by us is carried out using appropriate technical and organizational measures to secure personal data against partial or total loss, unauthorized access by third parties, and manipulation.

However, the user is aware that electronic data transmission carries risks.

When visiting our website, we use so-called cookies and pixel tags (web beacons). Cookies are small text files that are stored in the user's browser on their computer. They do not contain information that can directly identify the user. These cookies are used to track, analyze, and store user behavior on our website, as well as to store settings. We use cookies to optimize our website and make it more user-friendly. Most of the cookies we use are called "session cookies." These are automatically deleted after the visit to our website. Other cookies remain stored on the user's computer until they are deleted. These cookies allow us to recognize the user's browser when they visit again. The user can disable, restrict, or delete the use of cookies in the browser settings, either automatically or manually.

Pixel tags are small graphics that allow us to capture log file data and analyze log files for statistical evaluations and marketing purposes. Please note that fully or partially disabling cookies and blocking pixel tags may prevent the user from fully utilizing our website.

We also use third-party services such as Google Analytics on our website. These services use cookies to collect anonymous information, such as the number of visitors to the website and the most popular pages. This information is used to improve the website and optimize the user experience. The information generated by the cookie about the use of this website (including the user's IP address) is transmitted to servers of Google or other providers and stored there. These providers use this information to evaluate the use of the website, generate reports on website activities for us, and provide other services related to website usage and internet usage. The IP address is not linked to other data from Google or other providers.

The user can prevent the collection of data by disabling cookies in their browser or by using a browser add-on to disable Google Analytics.